3. Cancellation – Modification – Force Majeure

3.1 Cancellation Conditions – “Villa + Cruise” Stays

3.1.1 Cancellation by the Client

Any cancellation must be notified in writing (by email or contact form). The date of receipt of the request shall be considered the official date.

The following cancellation fees apply (based on the total amount including taxes of the booking) :

• Up to 65 days before departure (inclusive, D‑65) : 100% refund

• Between D‑64 and D‑46 inclusive : 50% refund

• From D‑45 inclusive : No refund

These fees correspond to the fixed costs and expenses incurred by La Tribu (reservations, private bookings, logistics, service providers, organization) as well as the inability to resell the stay within a reasonable timeframe.

It is strongly recommended that the Client take out travel insurance that includes a cancellation coverage.

Clients are responsible for checking with the embassy of their country of origin, prior to their arrival, regarding visa requirements as well as any COVID‑19 or quarantine restrictions. La Tribu is not responsible for any cancellation fees resulting from failed or delayed visa applications.

All cancellations must be made in writing to the following address : [email protected].

3.1.2 Replacement of the Participant

Up to 7 days before departure (D‑7), the Client may request the transfer of their booking to a third party, subject to :

• that the replacement meets the participation requirements

• and that La Tribu confirms the logistical feasibility

Reasonable administrative fees may be applied.

3.2 Cancellation Conditions – Kitesurf Lessons Only

All kitesurf lesson bookings automatically include equipment rental.

3.2.1 Cancellation Before the Start of Lessons

• Serious medical reason : upon presentation of a medical certificate, La Tribu will offer the following options :

  • a credit valid for 12 months

  • or a refund, minus any costs already incurred

• Other personal reasons : no refund is guaranteed. A rescheduling may be offered subject to availability, at the company’s discretion.

3.2.2 Cancellation or Interruption During the Stay

• Weather conditions (lack of wind) : La Tribu will offer a rescheduling, a pedagogical adjustment, or, if not possible, a pro-rata refund for the hours not completed, only if the lessons could not be rescheduled.

• Injury : a pro-rata refund for the lessons not attended upon presentation of a medical certificate.

• Other reasons : no refund.

3.3 Modification or Cancellation by La Tribu

For reasons of safety, weather, logistics, or supplier availability, La Tribu may modify the organization of the stay without entitling the Client to a refund, provided that the main service is still ensured.

In the event of a complete cancellation of the stay by La Tribu before departure, the Client may choose between :

• full refund

• rescheduling to a later date

• a credit valid for 12 months

3.4 Force Majeure

A force majeure event is any unforeseeable, irresistible, and external occurrence that makes the execution of the contract impossible (natural disaster, administrative decision, border closure, armed conflict, epidemic, major government restrictions).

In such cases, La Tribu will offer a rescheduling, a credit, or a full or partial refund depending on the level of contract fulfillment and the non-recoverable costs incurred.